Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
How to start a return
Contact us at hello@boutiqessential.com with your order number and the item you would like to return. Once your return is approved, we will send you instructions and a return shipping label.
Returns should be sent to:
BOUTIQESSENTIAL
397 Crescent Lake Shore Drive
Crescent City, FL 32112
United States
Please do not send an item back before contacting us. Items sent back without an approved return request cannot be accepted.
Damages and issues
Please inspect your order when it arrives. If the item is defective, damaged, or you received the wrong item, contact us at hello@boutiqessential.com right away so we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain items cannot be returned, including perishable goods, custom or personalized products, and personal care goods. We also cannot accept returns of hazardous materials, flammable liquids, or gases. Gift cards are non-returnable. Please get in touch if you have a question about a specific item.
Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the replacement.
European Union 14 day cooling off period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, the item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging, with receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method within 10 business days. Please note that your bank or credit card company may need additional time to process and post the refund.
If more than 15 business days have passed since we approved your return and you have not received it, contact us at hello@boutiqessential.com.
Contact
BOUTIQESSENTIAL
397 Crescent Lake Shore Drive, Crescent City, FL 32112, United States
hello@boutiqessential.com
(701) 793-5837